Why Omniscopy?

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Licensing model. How and for what I pay?

Availability of the offer

The solution is available in the on-premise model and as a typical saas (data in a certified public cloud, according to customer preferences)

The Solution is available as a typical SaaS model (data in a public cloud).

The Solution is available in the on-premise model (data in a public cloud).

In enterprise solutions - monitoring of full customer journey - this is a problem due to the RODO and exposure to the risk of loss of reputation.

The Solution is available in the on-premise model (data in a public cloud).

In enterprise solutions - monitoring of full customer journey - this is a problem due to the RODO and exposure to the risk of loss of reputation.

Model and exemplary prices

The solution is available as subscription e.g for 1 year and as a permanent licenses. The element subject to licensing is the so-called number of saved sessions - as a standard, the client pays for the saved subscription - but he has the option to specify the data segment for which he wants to pay. Omniscopy analyzes 100% of sessions and generates statistics for all analyzed sessions. Only those that have been permanently saved are subject to licensing.

The license cost is contained in an amount of USD 2.700, with a limit set at 1 million sessions. The capabilities may be expanded at a cost od 1.700 dollars per million sessions, above 10 million sessions we’re speaking of an amount of USD 9 thousand, for every 10 million increment of the sessions quantity.

The solution is available as part of subscription and as so-called on-premise. The licensing element is the number of sessions analyzed and individual solution modules (Event Manager, cxImpact, cxView, cxReveal).

According to information available on the market
(https://
www.itqlick.com/ibm-tealeaf/pricing)
it is estimated that the implementation cost of the enterprise-wide solution exceeds $25 thousand (5 – 8 x Omniscopy).

The solution is available only as part of the subscription. The element subject to licensing is the number of so-called page-views. Hotjar does not license the number of recordings - these are not collected 24/7 at 100%. These are subject to sampling, so the visualization of the customer journey is not possible per visitor.

The cost of a license for 1 million recordings - exceeds $5 thousand per year (effectively in implementation costs of 3-5 x Omniscopy).

The solution is available as part of a subscription, e.g. for one year. The element subject to licensing is the so-called number of recorded sessions.

Simple installation and implementation in an enterprise environment. What do I need to remember?

Simplicity of use and implementation time

Simple agent installation. It requires adding a small snippet (tracking code js) to the monitored website. Sensitive data masked at source.

A multitude of features makes the product difficult and hard to use first time.

In the customers opinion, apart from purchasing a license, it requires Professional Services support. Enterprise production implementation in a large volume of transactions are problematic.

Simple agent installation. It requires adding a short snippet (tracking code js) to the monitored website.

The solution offers ready infrastructure, but for large client sites, you may have a problem with record 100% of sessions in 24x7 mode due to capacitive restrictions. taking into account sensitive data, you may also have a Security problem because the data is stored in the public cloud, outside of your Data Center.

Simple agent installation. It requires adding a small snippet (tracking code js) to the monitored website.

The solution offers ready infrastructure, but for large client sites, you may have a problem with record 100% of sessions in 24x7 mode due to capacitive restrictions. taking into account sensitive data, you may also have a Security problem because the data is stored in the public cloud, outside of your Data Center.

Sessions and analytics. What may I expect?

Quality of recordings

Very high. Sessions saved permanently can't change. The static content is indexed and saved with the recording of the session. The full DOM and all interactions are saved.

Low. Telief use sampling and averaging data. DOM analysis and recording requires the use of the DOM Capture & Replay module, which is a performance problem due to the large amount of data.

Average. Saved sessions may change over time. Static content is not indexed and saved with the recording of the session. Thats why, behind the supplier's documentation - the recordings may differ from the actual ones. (https://help.hotjar.com/hc/en-us/articles/115011822728-Troubleshooting-FAQs-for-Recordings)

Average. Fullstory partially averages data, but records all DOM changes. Not all static data are indexed, so the playback session may be different from the actual one.

Support for new technologies (SPA, Angular.js, React)

Supported, also for specific SPA cases, e.g. dynamic style reloading in HEAD requests.

Supported In theory. It is known that due to the limitations described above (DOM Capture & replay) Tealeaf has a problem with good SPA support - hence the sessions quality are low.

Hotjar confirms that has a problem with full SPA support, so the recordings may be incomplete. The problem concerns forms (https://help.hotjar.com/hc/en-us/articles/115011805428-Hotjar-on-Single-Page-Apps)

Supported, except for specific static content.

Availability of rules, filters and events

Automatic events detection (digital touch point). The possibility of creating recording segments, also for the sessions, in which does not include a specific business event.
The filters include:
- clicks and interactions in individual UI elements,
- search options for sessions in which there is no case data
- UTM, Page, Referrer, Business Context

Automatic detection of some events, e.g. Page-loads.

For SPA cases, Tealeaf's solution does not allow rules to describe the right event names to show the right business context. The advantage of the solution is full-text search, but it is not a filter that allows KPI analysis.

Extended functionality of problems filtering within Page-views.

No significant filters and the ability to create segments for recordings.

Extended problem filtring funcionality within the session.

An extensive list of filters. An easy-to-use mechanism for accessing recordings. It is not possible to use rules to describe the right event names to show the right business context.

Reverse verification of hypnotese

Omniscopy is the first solution on the market that allows reverse verification of hypotheses. After the fact, you can enter the definition of the element into the system (eg advertising banner with a specific css selector) and check the users interact with this element. Such an approach is possible because Omniscopy use the so-called server side css evaluation - for this purpose, we replay on the application server side the state of the browser's DOM tree in a given millisecond of the session. Hence, the recording is historically reproduced and additionally there are new patterns of events.

IBM does not offer this functionality, but due to the full-text search, you can partially check the event has already exist in the past.

It is not possible.

It is not possible.

Reports and charts

The solution provides information about current activity of the system,
- website activity and user interactions
- Mistakes
- Response times and page rendering
Other visualizations can be performed in Elasticsearch with which Omniscopy integrates. API, data export and integration are possible without additional fees.

Extensive library of predefined views and visualizations aimed at solving specific UCs. In addition to the ability to define your own, they are available:
Event Activity
This Portal report enables review of counts of active events.
Activity Reports
These reports summarize sessions, events, and web application performance metrics. Tealeaf provides a dashboard that summarizes web application performance issues that are contained in the Activity reports.
Performance Reports
These reports provide insight into client-server performance between your visitors' web browsers and your web server

The solution includes built-in reports presenting
- website activity and user interactions
- Errors
- Response and rendering times for pages

The solution includes built-in reports presenting
- website activity and user interactions
- Errors
- Response and rendering times for pages

Automatic anomalies detection

Yes, we use a combination of machine learning algorithms and decision trees with entropy for this purpose. On this basis we count baseline medians and percentiles for business events, number of operations, traffic profile, pages called up, user location, terminal equipment and errors.

It is not possible

It is not possible

It is not possible

Data sharing and team collaboration

Technology. Scalability and security. How much can I record?

Data volume and solution scalability

Enterprise grade. The solution scales to more than 30,000 simultaneous sessions and more than 12M sessions per year. For this scale of traffic it is possible to report data in real time.

Enterprise grade.

SME grade. The smallest capacity in the compared group.

SME grade.

Sensitive data policy. Masking mechanisms (RODO, GPRD)

Data export and integration. Can I use the data for integration with other analytical platforms?

Eksport, integrations I customizations

Due to the open nature of the platform, we allow free integration of Omniscopy with e. g. GA or the client's own systems, e. g. to enrich the session with demographic data. Additionally, it is possible to export data - in real time we allow integration with Elasticsearch or our clients'; BI systems. This option is free of charge.

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